Shipping & Returns
Order Placement and Account
Customers must register or log in to their account before placing an order.
Orders can be submitted online anytime via the official order form.
An initial order overview is sent via email after submission (this is not binding).
Once the order is accepted and payment is confirmed, a shipping notification and invoice are issued—only then does the order become binding for both parties.
Customers are responsible for providing accurate information, including delivery address, VAT number, and any required professional certification.
If changes occur during processing, the company may verify details and request reconfirmation.
Customers are promptly informed about order status updates.
Order Submission and Acceptance
Products are added to the cart and reviewed before final checkout.
Before finalizing the order, customers must agree to the Terms & Conditions.
Customers must confirm their understanding of the product specifications, total price, and applicable charges.
Submission of the order constitutes a proposal to purchase and agreement to all terms.
Orders are final only upon company confirmation and successful payment.
Stock availability and delivery timelines are confirmed during processing.
Order status can be checked via email, phone, or through the customer account.
Payment Methods
We accept a variety of secure payment options to accommodate customers worldwide:
- Bank Transfer (T/T)
- Wise (formerly TransferWise)
- Payoneer
- Remitly
- Western Union
- MoneyGram
- Gold Crown
- Visa, Mastercard, and other major international cards
Important Notes:
Payment must be made in full before the order is processed and shipped.
All transaction fees, currency conversion fees, or third-party charges are the customer’s responsibility.
Orders will only be dispatched after the payment has been successfully confirmed by our finance team.
In the case of bank transfers, customers should send a copy of the payment confirmation slip for faster processing.
For security purposes, we may request identity verification for credit card payments.
Fraudulent or suspicious transactions may be investigated or declined at our discretion.
Order Delivery
For credit card payments, ID verification may be required upon delivery.
Delivery is executed by our partner courier services to the address provided.
We make deliveries through the following verified courier companies:
- FedEx
- DHL
- EMS
- UPS
Customers receive electronic notification when products are ready to ship.
Shipping costs are based on order value and destination; errors in address may affect this.
To receive the order, the customer must present order confirmation and valid ID.
A third party must provide authorization and ID to accept on behalf of the customer.
Risk transfers to the customer upon delivery—please check the package carefully before signing.
Shipping rates, delivery timelines, and product prices are displayed before order confirmation.
Lost or Delayed Deliveries
Customers are responsible for checking import and customs regulations in their country prior to ordering.
If a parcel is held at customs, the customer must contact their local customs office to pay any taxes or duties and retrieve the shipment.
If the parcel cannot be collected, the customer must request shipment cancellation with the courier. Once the parcel is returned to us, we will resend it.
If the parcel is returned again, a refund will be issued minus the courier cost.
If a shipment is lost or delayed, our team will actively assist in locating or resolving the issue with the courier.
The company is not liable for delays or confiscations caused by customs or border authorities.
Product Returns Due to Delivery Issues
Returns are accepted under the following conditions:
- The product has a manufacturing defect
- The wrong product was received
To request a refund or replacement:
Contact our customer service team by email.
Submit photo and video evidence clearly showing the issue during the unpacking process.
Upon verification, a refund or replacement will be processed accordingly.
Return & Cancellation Policy
Orders may be cancelled or returned within 7 days in the event of defects or incorrect items.
Return shipping is at the customer’s expense and is non-refundable.
Refunds will be made via the original payment method, but any bank charges may be deducted. Processing may take up to 29 business days.
Returned products must be unused, unopened, and in their original packaging and condition.
Refusing delivery from courier/customs does not qualify for a refund.
If the product is restricted in the destination country, only delivery and return shipping costs will be deducted from the refund.
Product defects must be reported within 48 hours of delivery.
The company may offer a replacement, partial refund, or price adjustment at its discretion.
The company is not responsible for transport, customs duties, or taxes related to the issue.
All returns must include:
- A copy of the invoice
- A clear reason for return
In the event of a product recall, customers will be contacted with instructions.
Customers must obtain a return approval and return form from customer service before sending items.
Liability is limited to the original purchase amount.
Returns will not be accepted if:
- The product has been opened or used
- It is damaged by the customer or unauthorized personnel
Refunds are processed only after returned goods are received at our warehouse.
Wholesale and bulk custom orders are non-refundable.
The company reserves the right to refuse returns that do not meet policy conditions.
Import Duties and Taxes
All prices shown on the website exclude import taxes, duties, and local charges.
Customers are fully responsible for any customs clearance, import duties, and applicable taxes in their respective countries.
It is the customer’s responsibility to check their local import laws and restrictions prior to ordering.
The company is not liable for any delays, seizures, or costs incurred due to customs issues.